Managing Corporate Responsibility

Sustainable value chains are becoming more and more important to our stakeholders, requiring corporate responsibility (CR) to be embedded throughout the organization and supply chain. Governance and compliance, processes and tools, as well as organization are all important elements in enabling CR to be integrated into daily business operations.

CR steering group leading the way 

Tieto’s corporate responsibility work is led by the company’s CR steering group. This group advises the Leadership Team and Board of Directors and approves Tieto’s yearly Corporate Responsibility Report. The CR steering group represents different functions and units of Tieto, ensuring the voices of internal and external stakeholders are taken into account. Our aim is to maintain a balanced male and female representation in the steering group, as well as younger and more experienced management representation. 

In 2017, the CR steering group approved the Corporate Responsibility 2020 plan. The plan focuses on Tieto's long-term goals: minimizing environmental impact, creating value for stakeholders and being an ethical forerunner in society. During the year, the steering group followed up and discussed the implementation and engagement needed to successfully execute the Corporate Responsibility 2020 plan. From the reporting perspective, the steering group discussed the integrated reporting project as well as the new non-financial information requirements in the Finnish Accounting Act.

CR steering group

Daily CR activities are coordinated by a CR team. The team is led by Vice President, Global Communications & Corporate Responsibility, Kia Haring, who is also the owner of the company's CR policies and processes. In her role Kia Haring is also chairman of the CR steering group and reports to the company’s President and CEO, Kimmo Alkio.

In addition to the CR steering group, the Sustainability Area steering group and Environmental Managers' steering group were run to ensure aligned implementation of strategic as well as operative CR and sustainability issues. 

The management of specific sustainability areas, as defined in Tieto’s materiality analysis, are handled by the appointed area owners. These owners are responsible for setting goals and reporting on area KPI performance. High-priority CR goals are presented in the Corporate Responsibility 2020 plan, which is approved by the Leadership Team in cooperation with the Board of Directors. Management of specific sustainability areas is presented in more detail in the respective section of this report.  

Policies and rules giving strategic direction and practical guidance

Tieto’s ethical values are summarized in the Tieto Code of Conduct policy, which applies to all of Tieto’s employees as well as any party contributing to the company’s services, products and other business activities. It is based on the United Nations Global Compact principles regarding human rights, labour rights, anti-corruption and the environment; and the OECD Guidelines for Multinational Enterprises. 

To clarify the ethical guidelines applying to suppliers, Tieto has a separate Supplier Code of Conduct Rule, which is also based on the United Nations Global Compact and OECD Guidelines for Multinational Enterprises. This rule is implemented in all new supplier contracts with regular suppliers. The Anti-Corruption Rule provides practical guidelines on how to evaluate and avoid unethical behaviour. Additionally, Tieto’s employees are expected to adhere to the Competition Law Compliance Rule. Tieto also has an Environmental Rule which outlines the precautionary approach to environmental management at Tieto and in the value chain. This rule is compliant with ISO 14001 requirements.

The Code of Conduct policy and its rules are owned by our Head of Corporate Responsibility and coordinated by the CR function. Managers are responsible for ensuring that the content and the spirit of the CR policy and rules are communicated, understood and acted upon within their respective organizations. Tieto also has several other policies and rules supporting the management of specific sustainability areas. Policies and rules are reviewed on a yearly basis, as part of the company’s compliance program.

Management of sustainability areas

The summary of policies, processes, compliance with standards and grievance mechanisms linked to Tieto’s sustainability areas is described in the graph below. A dedicated owner manages each of the sustainability areas and leads  its development. Tieto’s policies and rules are reviewed on an annual basis. By definition, the policies and processes apply to the entire organization. The commitments outlined here are mainly voluntary. References to mandatory requirements are highlighted in the respective sustainability area texts. The main grievance mechanism related to Code of Conduct compliance is the Escalation board. The handling of escalations is described in more detail here.

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Implementing sustainable business practices in daily business operations

To help implement CR in daily business operations, Tieto has developed a Corporate Responsibility Management Process, which is included in the Tieto Way business system. This process utilizes best practices from the United Nations Global Compact Management Model and GRI Standards. The tool enables clear linkages of process and documents to other business processes. Among other things, the Corporate Responsibility Management Process formally presents the role of a sustainability area owner. 

Our Code of Conduct and Anti-Corruption e-learning supports the implementation of CR practices among employees. The company also has an environmental e-learning course that supports the implementation of the Environmental Management System and ISO 14001 certifications.

Tieto believes sustainability concerns the whole company, and encourages employees to discuss and promote the positive sustainability impacts that digitalization can bring to customers. CR presentation materials are a regular part of the company’s sales materials. These materials, including comprehensive background materials, help sales teams to learn about CR and answer customers’ CR requests. Naturally, the CR team and area owners actively support the sales teams.

Tieto’s approach to CR and sustainability is mirrored through the company’s values, which have been developed in cooperation with employees – We work together. We care for our people and customers. We are committed to quality. We learn and grow.